According to the U.S. Census Bureau, nearly one in five Americans have a disability, including vision or hearing loss or mobility impairment. In many cases this prevents this population from accessing important government information when the web sites have not been created with accessibility considered in the original design.
According to a recent study of 400 state government websites by the Information Technology and Innovation Foundation (ITIF), 41 percent failed the accessibility test which prevented someone with a disability from accessing important public information including election information, obtaining a driver’s license, and paying taxes.
Government agencies should begin adhering to an “accessibility first” strategy designing websites to be accessible for people with disabilities from the outset as this will make e-government services better for everyone.
Summarized from Government Technology Magazine-October/November 2018