Local Governments Lack Defined Digital Services Strategy

A survey by the Public Technology Institute (PTI) shows that local government digital strategies are predominantly ‘ad-hoc’ and ‘not defined.’

The results showed that only 32 percent of respondents have or plan to create a digital services organization and 68 percent either do not have one defined or have left the responsibility to individual agencies of departments.

PTI recommends developing a digital strategy that addresses:
Citizen participation and engagement
Web management
App management
Use of multi-channel systems
Use of metrics and sharing the information among departments
Active management and engagement with leadership and community
Governance, policy, and procedures
Security and crisis management
Understanding and anticipating compliance issues
Use of GIS


Summarized from statescoop.com

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