U.S. state and local government IT decision makers are limited in their ability to deliver certain online services due to regulations that hinder the use of digital tools needed to protect citizen data.
A survey of 200 state and local IT officials found that two-thirds of the respondents view digital transformation projects as critical for offering citizens a single platform for finding information about public services and applying for benefits and permits. Nearly three out of four said that current statutes, regulations, and standards represent a barrier to doing so.
There is a need to look beyond current requirements so that governments can take advantage of tools to reduce costs, limit risk, and better support agency and citizen needs. It is imperative that state and local agencies recognize the impact that technology has on transforming the way people live and work. More than 80 percent of respondents said that they have, or are planning to have mobile apps to provide access to government agencies.
Summarized from Unisys Corporation/PR Newswire