New Jersey Lawmakers Propose IT Modernization

Government websites are some of the most highly trafficked destinations on the internet. However, when state and local government websites are outdated and slow, citizens have a poor user experience and may lose trust in government agencies.

Government services are some of the most important and relevant services people need access to, and government IT leaders agree it should be quick, seamless and secure.

New Jersey is attempting to meet public demand and complete a makeover of the state’s government services user experience.

New legislation, known as the 21st Century Integrated Digital Experience Act, or 21st Century IDEA, aims to update websites, implement modern customer service experiences and transition paper processes to digital formats. The act would also authorize the state’s CTO to request that agencies submit IT modernization and improvement plans.

What Does IT Modernization Mean for New Jersey?
Within one year of the 21st Century IDEA’s enactment, New Jersey state agencies would be required to submit IT modernization and improvement plans that leverage data analytics to better understand user interaction with their respective websites and digital services.

The captured data would also inform how best to enhance public-facing websites on mobile devices, improve website operation, and digitize government processes and workflows. Additionally, the plans would need to state how agencies intend to make each website used by the public mobile-friendly and accessible for people with disabilities.

Why Does New Jersey’s IT Modernization Effort Matter?
The new legislation’s impact hinges on its ability to evaluate all technology at the state level. One of the main goals is to make state government websites faster and more reliable. Within New Jersey, many residents tend to experience long wait times when trying to access basic government services.

Residents “need an easy-to-use platform” where they can access information and services. The 21st Century IDEA seeks to supply that platform and help agencies evaluate and improve their websites across the state.

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